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Manage Your Loan

If you received financing from the NC Housing Finance Agency through one of our community partners to put toward your home purchase, repair your home or pay your mortgage and avoid foreclosure, we are glad you got the help you needed. Since we service those loans, you can easily manage your loan online by logging onto eStatus™. (FirstHome Mortgages and NC Home Advantage Mortgages™ are not handled through eStatus™ but are serviced by private companies—you can find who services yours on your monthly mortgage statement or payment coupon, if you have one.)

eStatus™ enables you to check your current balance, payment schedule and payment history. You can also update your contact information and request a payoff statement. 

We also encourage you to refer to the most frequently asked questions below for additional information to help you manage your loan, including the payment process and subordination. 

Q: What if I decide to sell?
A: The new buyers may be able to assume your mortgage. Conventional loans, however, are not assumable. In addition, the price limits for existing homes apply for resales. A federal law commonly known as “recapture tax” may affect homeowners whose mortgages are financed using Mortgage Revenue Bonds or if you have received a Mortgage Credit Certificate. 

Q: Where do I send my hazard insurance bill and/or my property tax bill if the NC Housing Finance Agency is servicing my loan?
A: Please mail your hazard insurance bill and property tax bills to:
           North Carolina Housing Finance Agency
           ATTN: Customer Service
           PO Box 28066
           Raleigh, NC  27611-8066

Q: How do I request a payoff quote for my NC Housing Finance Agency loan?
A: Email your request to Mary Moss.  Please be sure to include your name, address, NCHFA account number and an address or fax number for us to send the payoff quote to you.

Q: How do I make a payment on my NC Housing Finance Agency loan?
A: Please mail your payment to the address below.  Make sure to use your coupon and write your account number on your check.
            North Carolina Housing Finance Agency
            PO Box 603234
            Charlotte, NC  28260-3234